DELIVERY & RETURNS
How long will my order take to arrive?
All standard orders are shipped via Australia Post and are usually shipped within 24 – 48 hours. Exact delivery times will vary depending on your location. Generally you should receive your parcel within 5 business days to all capital cities (this can take up to 10 days in regional and rural areas).
Please allow extra time for processing and shipping at peak times such as Christmas and Easter.
How much does shipping cost?
To make life easy for you we now offer flat rate shipping of $9.95 Australia-wide.
For large, bulky and/or fragile items we use the services of a courier. Please email us at firstname.lastname@example.org for a quote. You will not be charged until we have received your acceptance of any courier quotes.
All of our shipping options do not include insurance cover. In the event of loss or damage during transit, Happy Home will not be liable. If you wish to have your parcel insured you will need to specify this at the checkout and you will be required to the pay the additional charges associated with this. We recommend this service for expensive and/or delicate items.
Will my item be tracked?
Yes. We will keep you in the loop the whole way. Our standard shipping rate includes full tracking at no extra cost which means you will be notified by email when you order has been posted and you will be able to track it's progress online at www.australiapost.com.au
What if I need my item fast?
If you have a deadline which you need to receive your goods by we recommend you contact us first by email email@example.com to ensure that your required goods can reach you in time.
Do you ship internationally?
Yes. All international orders will be shipped via Australia Post. You will need to contact us via email with full delivery address details and we can arrange a shipping quote for you.
Will I be required to sign for my order?
No. You will not be required to sign for your order for standard shipping services. If no-one is available to accept the goods when they are delivered. Australia Post will leave a card at the property and you can arrange to collect the goods from your local Australia Post outlet.
All ‘return to sender’ parcels incur a $30 non-refundable processing fee to resend. Similarly, if you would like to return the goods, the $30 processing fee will be deducted from any balance owing.
Can I request for my parcel to be left at unattended address?
Yes. Simply leave a note ‘Authority to Leave’ (preferably with details of where you would like the item left, e.g. front door / under carport / etc.) in the comments section at the checkout. These instructions will be passed on to the courier who is delivering your order. Please note that Happy Home accepts no responsibility for lost or damaged parcels.
Can I make changes to my order?
Yes. We are more than happy for you to make changes or cancel an order an item or your order any time after placing it, provided it has not been shipped. We suggest that you contact us as soon as possible if you wish to do this, as any shipping fees to exchange items once your order has been dispatched will be the full responsibility of the purchaser.
I’ve changed my mind. How do I return an item?
You are welcome to return any item within 7 days of receipt if you change your mind. We suggest you contact us via email firstname.lastname@example.org to organise this. You will be required to ship the item/s to us at your own expense. All items must be returned in new condition and in their original packaging. We will then email details of your store credit for the cost of the item. You can use your credit either online or in-store. Please note we will not refund shipping costs.
No exchange or refunds will be given for any items that have been purchased on sale.
If your item arrives later than you hoped for we are unable to provide a refund as we cannot guarantee shipping or delivery times. You are still welcome to return your item for a credit.
My item is damaged. What now?
If your item arrives in faulty condition or damaged please contact us with 7 days of receipt for details how to return your item for a replacement or refund. We promise we will do our best to sort this out for you as soon as possible. Unfortunately we are not able to reimburse you for goods damaged in transit unless you have paid for insurance.